Office national de l’enfance
Protection and support for children, young people, and families
Avec l’aide de nos experts interdisciplinaires, nous sommes aux côtés des enfants, des jeunes et des familles au Luxembourg et proposons des mesures d’aide pour protéger le bien-être de l’enfant. Par notre action, nous visons une collaboration volontaire avec les familles, en les accompagnant activement, étape par étape, pour atteindre les objectifs.
Who is ONE?
The “Office national de l’enfance” is at your side: we protect and help children, young people, young adults, and families who are experiencing difficulties.
We are there to listen to you, with kindness and empathy, for all kinds of family concerns.
Through our multiple missions, we aim above all to protect the best interests of the child. We ensure the emotional and physical stability of the child by offering help adapted to the individual situation of each family.
Our missions are to
- to prevent any threat to the physical, mental, psychological, or social development of the child, youth, or young adult.
- to avoid any physical or moral endangerment.
- to reduce the risk of social or professional exclusion.
Our work is based above all on the principles of prevention, protection, help and support and on a major effort to inform and raise awareness.
Our priority is to work with families to find solutions that have a positive and long-term impact on the family situation.
Regional offices
We are at your side throughout the Grand Duchy of Luxembourg.
Eight regional children's offices are there to welcome you by appointment.
Two more regional offices will open their doors to families this year.
Differdange
23, Grand-Rue
L-4575 Differdange
Esch-sur-Alzette
65B, Rue Zénon Bernard
L-4031 Esch-sur-Alzette
Dudelange
41, Rue de la Forêt
L-3471 Dudelange
Grevenmacher
2A, Avenue Prince Henri
L-6735 Grevenmacher
Strassen
5, rue Thomas Edison
L-1445 Strassen
Howald
Ettelbruck
57, Grand Rue
L-9050 Ettelbruck
Wiltz
8, Avenue Nic Kreins
L-9536 Wiltz
Remich
12, Route de Mondorf
L-5552 Remich
Marnach
News
Enquête sur les besoins en formation continue du personnel des structures de l’AEF
Chers tous, L’une des missions 2022 de l’AEF Social Lab est de récolter l’ensemble des besoins en formation continue des salariés du secteur de l’aide
Évènement AEF-Network 10 juin 2022
Le 10 juin 2022, plus de 200 acteurs de l’aide à l’enfance se sont réunis, en présence de monsieur le ministre de l’Éducation nationale, de
Presentation of the new ONE logo
Le nouveau logo, composé des trois lettres O, N et E, imbriquées entre elles, représente le réseau au sein de l’ONE et démontre en même
AEF Social Lab Newsletter!
N’hésitez pas à vous abonner à la Newsletter de l’AEF Social Lab ! Ainsi, vous serez informés des nouveautés et des avancées du Social Lab,
Opening of a new regional children's office in Remich!
The eighth regional children's office has just opened its doors at 12, route de Mondorf in Remich.
The word of the child in justice 8 June 2022
Le Service Droits de l’enfant organise, en collaboration avec Unicef Luxembourg, une conférence intitulée La parole de l’enfant en justice : État des lieux et perspectives
For parents
(single parents, adoptive parents,
foster parents)
“Eltereforum”
The parenting forums (“Eltereforum”) are places of prevention, awareness, information, support, and early detection, which are aimed at all parents.
Adoption
Parents wishing to adopt a child can apply to the Ministry of Education, Children and Youth. The Ministry is the central authority for the purposes of the 1993 Hague International Convention on Adoptions.
Host family
You do not have children, but you have the time and space to host a child and accompany him/her in his/her progress at his/her own pace?
Professionals
Are you a professional in the child and family care sector? Here you will find all the information you need about the “Office National de l’Enfance”.
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Children's rights
under this link you will be redirected to the children's rights website
Soutien &
guidance
Do you feel overwhelmed by your family situation? You want to change this situation, but you do not know where to start.
An IPC can help you implement support measures tailored to your needs.
IPCs are professionals (psychologists, social workers, and certified teachers) employed by the ONE whose role is to:
- Meet with children and families following a request for support to clarify it.
- Make family visits and/or have meetings in one of the regional offices with young people and/or their families.
- Carry out support measures in collaboration with the young person and their family and coordinate the implementation of such measures with the various parties involved in the child and family care sector.
- Evaluate the support measures implemented and, if appropriate, propose other support measures that are better suited to the family situation.
Can you no longer manage the daily tasks of family life?
Social and family support can help you better manage daily care and domestic tasks until your family situation improves.
Providers
Do your children no longer listen to you? Do you have problems finding your place as a Mum or Dad? Do you not know how to set boundaries for or express your support to your children?
Psychological, social, or educational assistance in your family can help you find the answers to the educational needs (reaching agreements, setting rules, following through) and interpersonal needs (expressing affection and love, knowing how to convey safety and protection) of children or young people.
Family assistance also supports families and young people in their daily organization (covering needs, care, structure, and rituals) and clarifies the tasks and responsibilities of each family member. Thus, the family situation can be improved so that each member finds their place in the family.
Providers
- Elisabeth
- Act Together asbl – FamillesPlus
- ARCUS asbl – Assistance familiale ; Service Betreit Wunnen; Placement familial
- Caritas Jeunes et Familles asbl – Service FARE SUD ; Service FARE NORD ; Service SLEMO
- Croix Rouge luxembourgeoise –Families First ; Familjenhëllef ; Service Perspectives ; Service placement familial
- Ensemble GmbH – Jugend-und Familien Hilfe
- Fondation EPI – Follow Up
- APEMH – SCAF
- Fondation Caritas Luxembourg
- Fondation Lëtzbuerger Kannerduerf – Antenne familiale
- Fondation Kannerschlass – Service ambulatoire / PAMO ; Service ambulatoire / SLEMO
- Fondation Maison de la porte ouverte – Service suivi Don Bosco
- Initiativ Liewensufank asbl -Service d’aide précoce
- La Main Tendue Angela asbl – Assistance psychique, sociale ou éducative en famille
- Objectiv Famill asbl – Objectiv Famill
- Phoenix asbl – Assistance familiale
- Solidarité Jeunes asbl – Haus 13 – Service familial
- TELOS – Education asbl – SynAIRgie
Out-of-home placement:
Are your children going through a difficult time? Do they not feel good about themselves? Are relationships within the family, with siblings or with others complicated?
Counselling sessions or even regular treatment with a psychologist/psychotherapist can help them with personal, interpersonal, or behavioural issues.
CePAS – Centre psycho-social et d’accompagnement scolaires
The CePAS offers short and long-term psychological and therapeutic counselling for young people from the age of 12, their parents and their families.
Counselling is offered for academic, personal, or interpersonal problems.
Counselling sessions by appointment only.
Contact: (+352) 247-75910
SePAS – Service psycho-social et d’accompagnement scolaires
This service is available in every school. Psychological sessions can be carried out quickly and without an appointment.
Contact: directly at student's school
Family planning offers psychological counselling for personal problems, relationship problems, and sexual problems.
Contact: (+352) 48 59 76
The service is aimed at any child and teenager, aged between 3 and 18, who is a victim of domestic violence.
Contact: (+352) 26 48 20 50
Therapeutic service (Youth Solidarity)
The therapeutic service offers support and psychological and social and/or therapeutic assistance to young adolescents (13-18 years old) who are users of legal and/or illegal psychoactive substances.
Contact: (+352) 48 93 48
Alupse offers therapeutic and psychological counselling sessions for any child, teenager, or young adult up to the age of 21 who has been a victim of physical, psychological, or sexual abuse or has experienced a traumatic situation.
ALTERNATIVES – Centre de consultation pour enfants et adolescents victimes de violence(Fondation Pro Familia)
This centre offers psychological and therapeutic counselling for children and adolescents who are victims of violence from their own family.
Contact: (+352) 51 72 72 89
ONE-Providers
Other providers
- ARCUS asbl – Service de consultation psychologique et psychothérapeutique « Berodungsdéngscht »
- AFP Solidarité Familles – Erzéihungs-a Familjeberodung
- Caritas jeunes et familles
- Croix-Rouge luxembourgeoise asbl (Psy-Jeunes, Kannerhaus Jean)
- Elisabeth
- Fondation EPI – Service psychologique
- Fondation Kannerschlass – Service ambulatoire
- Fondation Lëtzebuerger Kannerduerf – Antenne familiale
- La Main tendue asbl
- Pro Familia
- Solina Solidarité Jeunes – Haus 13 – Service psychologique
ONE-Providers
Other providers
- ARCUS asbl – Service de consultation psychologique et psychothérapeutique « Berodungsdéngscht »
- AFP Solidarité Familles – Erzéihungs-a Familjeberodung
- Caritas jeunes et familles
- Croix-Rouge luxembourgeoise asbl (Psy-Jeunes, Kannerhaus Jean)
- Elisabeth
- Fondation EPI – Service psychologique
- Fondation Kannerschlass – Service ambulatoire
- Fondation Lëtzebuerger Kannerduerf – Antenne familiale
- La Main tendue asbl
- Pro Familia
- Solina Solidarité Jeunes – Haus 13 – Service psychologique
Is your baby crying a lot? Do they not sleep at night? Does your child have trouble getting dressed by themselves or eating without help? Does your child seem clumsy? Are they often agitated or too calm? Do they show a delay in acquiring speech or written language?
Support through early special education, psychomotricity, occupational therapy, or speech therapy can help meet your child's individual needs, support their development, and prevent educational and social failure.
Early intervention in child development
ONE-Providers
Other providers
- Service de rééducation précoce asbl
- Service de consultation d’aide pour troubles de l’attention, de la perception et du développement psychomoteur
Occupational therapy and psychomotricity
ONE-Providers
Other providers
- Association luxembourgeoise des psychomotriciens diplômés
- Association luxembourgeoise des ergothérapeutes diplômés
Speech and language therapy and educational therapy (pedagogy)
ONE-Providers
Other providers
Some difficult situations such as illness or hospitalization can prevent parents from taking care of their child temporarily or for a long time.
During this period, the child can be welcomed and supported appropriately either at a reception centre or in a foster family.
Goals
- Welcome children or young adults in situations of urgent psychological and social crisis in a structured living environment adapted to their needs, for a limited period of 3 months, when staying in their family is temporarily inadvisable or impossible.
- prepare children or young adults for a return to their family environment or for an extended stay in a foster care institution.
Target population
- Children from the age of 3, adolescents and young adults whose parents are in crisis and who can no longer guarantee the accommodation, care and/or the fulfilment of primary needs of the child or young adult.
Providers
Goals
- Welcome children for a limited period in an organized living environment tailored to their needs.
- Promote the development of the overall skills of children during the duration of this stay.
- Prepare children for a return to their families or for an extended stay with a foster family or at a foster care centre.
Target population
Children under the age of 3 whose parents are temporarily unable to provide care and education and fulfil their primary needs.
Providers
Goals
- Welcome children or young people in a structured living environment adapted to their needs, respecting their individuality.
- Accompany children or young adults in their development and, as far as possible, prepare the children or young adults for returning to their family environment.
Target population
Children from the age of 3, adolescents and young adults who are confronted with social and family difficulties, possibly associated with psychological issues, which can be expressed through inappropriate behaviour and school problems, and whose families are unable to respond appropriately on their own.
Providers
- elisabeth
- ARCUS asbl : Kannerhaus Itzig ; Kannerhaus Grevenmacher ; Kannerhaus Echternach ; Kannerhaus Jonglënster
- Caritas Jeunes et Familles asbl
- Centre socio-éducatif de l’État
- Croix-Rouge luxembourgeoise; Centre d’accueil Norbert Ensch
- Fondation Kannerschlass : Foyer Janosch ; Foyer Jacoby
- Fondation Lëtzbuerger Kannerduerf : Foyer Cales ; Foyer Leir ; Maisons d’enfants Mersch ; SACCLY
- Fondation Maison de la porte ouverte : Foyer St. Joseph Patton ; Foyer St Martin ; Fadep Don Bosco ; St. Joseph Senningerberg
- Fondation Pro Familia : Centre polyvalent pour enfants
- Maisons d’enfants de l’État
- Solidarité Jeunes asbl : Foyer Noemi ; Foyer Ermesinde ; Foyer Lannejhang ; Foyer Weyer ; Foyer Esch ; Foyer VIVO
- Fondation Kannerschlass : Foyer Tikkun ; Foyer Demian
- ARCUS asbl : Foyer Doheem ; Foyer Max + Moritz; Foyer Koblabunz
- Fondation Lëtzbuerger Kannerduerf : Schneider Haff
Target population
Young people between the ages of 16 and a maximum of 27 who can organise their daily lives in a partially independent manner.
Goals
- Welcome young people in a well-organized living environment adapted to their needs for a limited time.
- Support the development of young people during the foster care period.
Providers
Goals
- Place children or young adults in situations of urgent psychological and social crisis, whose stay in the family environment is temporarily inadvisable or impossible, in a specialized institution abroad which is adapted to their specific needs.
- prepare children or young adults for a return to their family environment or for an extended stay in a foster care institution.
Target population
Children, adolescents, and young adults.
How to Request Support
Complete the Institutional Admission Abroad Procedure form (pdf, 243 KB) and send it to the ONE
Support services for foster families
Goals
- To place one or more children in a family other than the family of origin.
- To take care of a child in psychological and social distress in a family environment.
- To give the opportunity to the biological parents to work on their parenting skills.
Target population
Children and young people who face social and family difficulties and whose stay in their family environment is temporarily inadvisable or impossible.
Support services for foster families
Goals
- Provide an adequate and structured framework, as well as appropriate education, for children and young adults receiving daytime care to develop and flourish successfully.
- Ensure that at the end of the foster care process the children or young adults and their families are supported by an ambulatory service.
Target population
Children or young adults who need an intensity of care and treatments requiring daytime care.
Providers
In case of psycho-social distress, contact our Helpline which is provided by psycho-educational staff
Are your children already grown up and you want to offer a welcoming, stable, safe, and warm family environment to a child?
Do you want to expand your family and experience a rewarding relationship with a child that is enriching for both them and you?
Or do you have no children but have time and space to welcome a child and accompany them as they progress at their own pace?
The ONE is always looking for new foster families who are ready to commit to a project that benefits children and their families.
Being a foster family means exercising with flexibility and tolerance educational and emotional skills that will provide a child with the necessary security to grow as an adult person.
Being a foster family is a personal project that goes hand in hand with an intervention project made for a child.
To welcome a child at home is to offer him/her an emotional and educational environment that takes all the child's needs into account. It also means allowing them to maintain and/or rebuild a relationship with their biological parents.
Your child is now being cared for a reception centre or in a foster family. This centre/foster family is part of the Child and Family Care Network. Child Support, also known as AEF (by its French initials), comprises a range of services to help children and their families in psychological and social distress.
Etant donné que votre enfant est placé dans une structure de l’AEF, vous vous demandez certainement ce qui va se passer pour votre enfant et pour vous en tant que parents. Tout dépend de la forme de l’accueil de votre enfant : est-il volontaire ou judiciaire ?
L’accueil est dit volontaire, s’il se fait à la demande ou avec l’accord des parents. Les parents conservent la possibilité d’organiser en concertation avec les services de l’aide à l’enfance, le déroulement de l’accueil et aussi le retour de l’enfant en famille.
L’accueil est dit judiciaire quand il est décidé par le juge de la jeunesse ou le Parquet. Il peut confier l’enfant à une famille d’accueil ou à un établissement au service de l’AEF.
Depending about the child and the family, your child can be placed in different institutions:
Emergency admission (AUSC/FADEP):
Il s’agit d’un premier accueil qui se déroule dans un centre spécialisé dans l’accueil urgent. Pendant le séjour de l’enfant un bilan est effectué en vue d’une orientation vers une famille d’accueil, un centre d’accueil ou un retour en famille.
The foster family:
The foster family is a family approved by the Ministry of National Education, Children and Youth. It provides a family environment for children without replacing the parents of the family of origin.
Foster care centre:
Il offre un cadre de vie collectif, dans des petites unités de vie de 6 à 10 enfants, d’âges identiques ou diversifiés, mixte ou non. Une équipe de professionnels est chargée d’accompagner les enfants dans tous les temps de leur vie quotidienne (scolarité, loisirs, santé).
A "foster care agreement" is signed with the parents at the beginning of their stay. This agreement specifies the benefits that the child will receive during their stay and the objectives for their daily care.
In most cases, children are placed in a foster care centre in Luxembourg. However, the child can also be placed in an institution abroad if adequate follow-up in Luxembourg cannot be guaranteed considering the specific needs of the child.
Each foster care centre provides parents with the internal rules of the institution and the contact details of the head of the department and the member of the team responsible for your child.
Certain acts related to the daily life of your child are decided by the institution or the foster family. Such decisions are always made in the interest of your child. Professionals are committed to informing you about and explaining the various measures taken and, whenever possible, involving you in the decisions.
Les décisions qui vous concernent plus concrètement:
Vous êtes sollicité, pour autant que possible, de donner votre accord sur tous les actes (non usuels) relevant de l’autorité parentale : autorisation d’opérer, soins médicaux, orientation scolaire, contrat d’apprentissage…
Vous programmez ensemble avec les professionnels qui accompagnent vos enfants, les visites auprès de vos enfants ainsi que les retours le weekend dans votre famille. Concernant le retour définitif de votre enfant, s’il l’accueil est judiciaire, il doit être prononcé par le tribunal de la jeunesse.
You will be able to provide your opinion on the direction to take if your child needs to change their place of foster care.
Vous êtes sollicité de signer le projet d’intervention de votre enfant, qui est établi par les professionnels pour mettre en place les aides adaptées à votre enfant et à votre famille.
This list is not exhaustive but is meant to give you a global overview of the decisions you can continue to make as parents. If you need additional information, do not hesitate to contact the person in charge of your child at the place of foster care.
Teams at your disposition:
Au niveau de l’institution et des familles d’accueil:
Throughout your child's foster care process, the professionals of the institution or the professionals in charge of monitoring the foster family will keep in touch with you if you wish. Do not hesitate to contact them if you have questions about your child or your family situation.
Au niveau de l’Office national de l’enfance:
L’ONE est en charge d’apporter un soutien aux familles en détresse psycho-sociale et aussi de veiller à l’accueil d’enfants qui sont placés par leurs parents ou sur ordonnance du tribunal de la jeunesse. Les différentes mesures d’aide sont financées essentiellement par l’ONE. Une participation aux frais peut être demandée aux parents.
If you have questions regarding your child's care or if you need support in your family life, you can contact the ONE. A children's support professional will be at your service to help you.
As parents, you also have the right to consult your child's file with the ONE, in particular the administrative and social and educational documents archived in their personal file. Following your written request, an appointment will be offered by ONE. During this meeting, a ONE professional will be at your service to assist you in reading the file and to answer any questions you may have.
In the case of a judicial placement, you and/or your lawyer have the right to consult the file filed at the registry of the juvenile court.
- If you feel unsupported or not supported, enough in your interactions with the institution taking care of your child or the service that monitors your child.
- If you feel that your rights as parents or the rights of your child are harmed.
Then, you have the possibility to contact the ONE, which can support you in your situation, whether the placement is voluntary or judicial. An employee of the ONE in charge of the child's file can guide you and explain the placement process. In addition, the ONE can appoint an Intervention Project Coordinator (IPC) whose mission is to personally support you in your efforts, to inform you about the progress of the foster care of your child and to obtain your agreement on decisions about your child for special acts.
S’il s’agit d’une décision du tribunal de la jeunesse ou du parquet (mesure de garde provisoire ou jugement), vous pouvez en tant que famille d’origine aussi entamer des procédures judiciaires:
- In the case of a provisional custody measure, you can file an appeal with the juvenile court, in accordance with section 27 of the Youth Protection Act.
- In accordance with section 37 of the Youth Protection Act, you can request an amendment to or the repeal of the measure in question.
- You can seek the advice of a lawyer.
In accordance with Article 7 of the amended law of 16 December, 2008 on child and family care, the child capable of discernment and his parents can consult the file filed with the ONE, in particular, the administrative and social and educational documents archived in their personal file.
The applicant does not need to justify an "interest to act" and is not obliged to justify their request. The written request must specify the following: surname (at birth), first name, place of birth and contact details of the applicant.
It must be sent to:
Office national de l’enfance
Gilles Dhamen
Directeur
33, Rives de Clausen
L-2165 Luxembourg
E-mail : one@one.etat.lu
Fax : (+352) 24 77 36 – 99
An appointment will be offered by ONE. An ONE professional will be at the service of the applicant to assist them in the reading of the file. The applicant must bring their identity card to the interview.
